Increased Precautions We're Taking in Response to COVID-19

LAST UPDATED ON 10/09/2020

As updates on the impact of the coronavirus continue to be released, we want to take a moment to inform you of the heightened preventative measures we have put in place at Haverhill Pavilion Behavioral Health Hospital to keep our patients, their families, and our employees safe. All efforts are guided by and in adherence to the recommendations distributed by the CDC.

Please note that for the safety of our patients, their families, and our staff, on-site visitation is no longer allowed at Haverhill Pavilion Behavioral Health Hospital.

  • This restriction has been implemented in compliance with updated corporate and state regulations to further reduce the risks associated with COVID-19.
  • Options for telehealth visitation are continuously evaluated so that our patients can remain connected to their loved ones.
  • Alternate methods of communication for other services may be offered when deemed clinically appropriate.

For specific information regarding these changes and limitations, please contact us directly.

CDC updates are consistently monitored to ensure that all guidance followed is based on the latest information released.

  • All staff has received infection prevention and control training.
  • Thorough disinfection and hygiene guidance has been provided.
  • Patient care supplies such as masks and hand sanitizer are being monitored and utilized.
  • Temperature and symptom screening protocols are in place for all patients and staff.
  • Social distancing strategies have been implemented to ensure that patients and staff maintain proper distance from one another at all times.
  • Cleaning service contracts have been reviewed for additional support.
  • Personal protective equipment items are routinely checked to ensure proper and secure storage.
  • CDC informational posters are on display to provide important reminders on proper infection prevention procedures.
  • We are in communication with our local health department to receive important community-specific updates.

The safety of our patients, their families, and our employees is our top priority, and we will remain steadfast in our efforts to reduce any risk associated with COVID-19.

The CDC has provided a list of easy tips that can help prevent the spread of the coronavirus.

  • Avoid close contact with people who are sick.
  • Cover your cough or sneeze with a tissue and then immediately dispose of the tissue.
  • Avoid touching your eyes, nose, and mouth.
  • Clean and disinfect objects and surfaces that are frequently touched.
  • Wash your hands often with soap and water for at least 20 seconds.
  • Stay home when you are sick, except to get medical care.

For detailed information on COVID-19, please visit https://www.cdc.gov/coronavirus/2019-ncov/index.html

Professional Referrals


Located in Haverhill, Massachusetts, Haverhill Pavilion Behavioral Health Hospital is an inpatient behavioral health treatment center that provides comprehensive care for adults and older adults who have been struggling with behavioral health disorders and conditions.

Our Referral Process

Referring a patient to Haverhill Pavilion in Haverhill, MA

At Haverhill Pavilion, we take pride in the partnerships we have developed with the professionals in our community. We share the goal of providing individuals with the care they need to heal from the symptoms that are negatively impacting their everyday lives. We have become a trusted resource for outside professionals who are looking for a more intensive level of care for their patients.

If you are working with a patient who is in need of residential treatment, please contact us at our 24-hour admissions line. Our staff can assist you in making an initial determination as to whether Haverhill Pavilion can best meet your patient’s needs.

Additionally, referring professionals are encouraged to submit referral paperwork to our admissions department so that our staff can review and verify benefits. Our typical response time to referral requests is 20 minutes or less.

Referral Sources

Examples of the professionals we work with

Local crisis teams are the most common referral sources we work with. Crisis teams respond to various situations within the community where individuals are in need of immediate interventions. When they meet with these individuals, they conduct behavioral health evaluations and then reach out to facilities who they believe can meet the person’s needs. When they contact us, we work to ensure that we can provide the individual with the care they need. In situations where a patient may be better suited for a different treatment environment, we will work with the referent in finding other options.

We also work with a number of other types of professionals who are seeking treatment for patients who require a higher level of care. We encourage everyone to reach out to us if they believe we can meet an individual’s treatment needs.

About Our Hospital

Features of Haverhill Pavilion in Haverhill, MA

Our free-standing behavioral health hospital offers the following for adults and older adults of all genders:

  • 71 secure beds that are divided into three units
  • 50 adult beds
  • 21 older adult beds
  • Comprehensive therapeutic programming
  • Sensory room on each unit
  • Secure courtyard for fresh air breaks and group therapy sessions
  • Four board-certified, in-house psychiatrists; licensed mental health professionals; a PHMNP-BC; and medical rounding staff
  • Case management and discharge coordinators
  • Utilization review coordinators
  • 24/7 admissions/intake department
  • On-site security staff
  • Interpretive services
  • Nutritional consultations
  • On-site pharmacy

Learn More

Learn how we can partner with you

Please reach out to us at your convenience to learn more about our programming options and the ways that we can collaborate with you in providing the best care for your patients. You can contact our admissions department 24 hours a day, seven days a week.