Increased Precautions We're Taking in Response to COVID-19

LAST UPDATED ON 03/15/2021

As updates on the impact of the coronavirus continue to be released, we want to take a moment to inform you of the heightened preventative measures we have put in place at Haverhill Pavilion Behavioral Health Hospital to keep our patients, their families, and our employees safe. All efforts are guided by and in adherence to the recommendations distributed by the CDC.

Please note that for the safety of our patients, their families, and our staff, there are certain restrictions in place regarding on-site visitation at Haverhill Pavilion Behavioral Health Hospital.

  • These restrictions have been implemented in compliance with updated corporate and state regulations to further reduce the risks associated with COVID-19.
  • Options for telehealth visitation are continuously evaluated so that our patients can remain connected to their loved ones.
  • Alternate methods of communication for other services may be offered when deemed clinically appropriate.

For specific information regarding these changes and limitations, please contact us directly.

CDC updates are consistently monitored to ensure that all guidance followed is based on the latest information released.

  • All staff receives ongoing infection prevention and control training.
  • Thorough disinfection and hygiene guidance is provided.
  • Patient care supplies such as masks and hand sanitizer are monitored and utilized.
  • Temperature and symptom screening protocols are in place for all patients and staff.
  • Social distancing strategies have been implemented to ensure that patients and staff maintain proper distance from one another at all times.
  • Cleaning service contracts have been reviewed for additional support.
  • Personal protective equipment items are routinely checked to ensure proper and secure storage.
  • CDC informational posters are on display to provide important reminders on proper infection prevention procedures.

The safety of our patients, their families, and our employees is our top priority, and we will remain steadfast in our efforts to reduce any risk associated with COVID-19.

The CDC has provided a list of easy tips that can help prevent the spread of the coronavirus.

  • Avoid close contact with people who are sick.
  • Cover your cough or sneeze with a tissue and then immediately dispose of the tissue.
  • Avoid touching your eyes, nose, and mouth.
  • Clean and disinfect objects and surfaces that are frequently touched.
  • Wash your hands often with soap and water for at least 20 seconds.
  • Stay home when you are sick, except to get medical care.

For detailed information on COVID-19, please visit


We know that the beginning treatment can often be intimidating. For that reason, we strive to make our admissions process as seamless and efficient as possible.

Admissions at Haverhill

Learn more about our admissions process

At Haverhill Pavilion Behavioral Health Hospital, our goal is to connect our community members with the acute psychiatric services they need to heal through a streamlined admissions process. We understand the challenges associated with entering inpatient programming, and that the decision to seek care can be difficult and even frightening for most patients. Therefore, our admissions team seeks to eliminate any unnecessary barriers to accessing our mental health programming, and to deliver our services with compassion and respect.

Admissions Criteria

Inpatient adult care for acute symptoms 

 When an individual is referred for psychiatric care at our free-standing behavioral healthcare facility, we first conduct an evaluation to help determine whether our services will be the right fit for them. In general, our admissions criteria require that prospective patients be age 19 or older and struggling with acute symptoms due to a primary mental illness diagnosis. Admissions to our geriatric unit will be considered for senior adults age 50 and older. While we can treat substance use disorders as a secondary concern, we are unfortunately unable to accept pregnant patients or those requiring IV therapy.

Starting the Admissions Process

Referrals and community partners 

 Most of our patients begin their admissions process at either a local community crisis evaluation center or a local emergency room. If a potential client calls our admissions line, we will recommend that they go to their nearest emergency department or call 911 if they feel unsafe.  

 Once a referral has been made from an outside provider, these local partners will collaborate with our crisis team to review each prospective patient’s paperwork. Our staff will review the individual’s history and presenting concerns, collect their demographic information, validate their insurance, and decide on the level of care needed to meet their needs.  

 Once it has been determined that Haverhill Pavilion will admit the patient, we will set up a nurse call with the referring facility to plan for the patient’s transition. We’ll schedule an arrival time, and, once the patient is welcomed into our program, an assigned nurse will complete the nursing assessment. Next, the patient will meet with the attending physician for an initial evaluation, and the patient will receive their handbook and information packet.

What to Bring to Haverhill Pavillion

Preparing for admission 

 As patients prepare for admission into our inpatient program, we recommend that they pack the clothing they will need for a three- to five-day stay. We advise that they bring comfortable clothing for daytime and sleepwear (laundry is provided on-site).   

 The safety of our patients and staff is of utmost importance at Haverhill Pavilion. Therefore, the following items are prohibited:

  • Aluminum cans
  • Cigarettes
  • Lighters
  • Matches
  • Curling or flat irons
  • Drug paraphernalia
  • Glass beverage bottles
  • Glass picture frames
  • Medications or prescriptions
  • Mirrors
  • Pins
  • Plastic bags
  • Sewing materials
  • Spiral notebooks
  • Toiletries containing alcohol
  • Weapons (knives, guns, bullets, etc.)
Authorization to Disclose Healthcare Information

Please use the form below if you have been a patient or legal guardian of a patient and need to authorize Haverhill Pavilion to disclose information to other providers for transfer of care, continuity of care, or other authorized purposes.

Authorization to Disclose Healthcare Information

Learn More

Ask questions about the admissions process at Haverhill Pavilion  

 To learn more about the admissions process at Haverhill Pavilion, or to get more information about making a referral for a patient in your care, contact us today. Our staff is always available to assist you in connecting someone in need with our comprehensive programming for psychiatric concerns.